Grupo MARHNOS administers and must guarantee 100% of the services of the Regional Hospital of Tlalnepantla and Ciudad de Victoria, which implies the maintenance of medical equipment, beds, facilities, IT equipment (printers, copiers, computers, Wi-Fi network, etc.) and more equipment that may exist within the Hospital. In addition to services, such as camillería (transfer of patients), dining room, signals, wardrobe, gardening, cleaning (of operating rooms, common areas, bathrooms), surveillance, etc. They have maintenance plans with the aim of guaranteeing the correct functioning of the equipment and routines the assurance of the services. In addition, any user of the hospital can raise tickets reporting failures of services or equipment, which must be attended and rectified in the shortest possible time, if the times established by functional area or location are not met, Grupo MARHNOS is penalized.